Australian Luxury Wool is an Australian-owned and operated business, bringing you cosy sheepskin footwear, knitwear and accessories made from natural Australian wool. Every order is packed with care at our warehouse in Sydney, New South Wales.

Many of our products are proudly made in Australia. Look for the "Australian Made" label on the product page. Some styles are made overseas using genuine Australian sheepskin and wool, and each product page clearly shows where that item is made.

• Sheepskin is the natural hide with the wool still attached. It's used in our boots and slippers because it's naturally warm, breathable and moisture-wicking.
  
• Merino wool is a fine, soft fibre that's perfect for knitwear, scarves and beanies, and it's gentle against the skin.
  
• Wool blends combine wool with other fibres for extra softness, stretch or durability. Full fibre details are listed on each product page.

Wool and sheepskin are natural materials, so every piece has its own character. Small differences in colour, texture and wool density are normal and part of what makes each item unique. Screen settings can also affect how colours appear.

Choose your usual Australian shoe size. If you're between sizes, we generally recommend sizing down in sheepskin boots, as they mould to your foot over time. Check the size guide on each product page for exact measurements.

Yes. Genuine sheepskin boots should feel snug, but not painful, at first. The wool lining gradually compresses and shapes itself to your feet over the first couple of weeks of wear.

Our size guide includes a conversion chart. As a rough guide, Australian women's sizes match US women's sizes, and Australian men's sizes match UK men's sizes. Check the chart for each style, as fits can vary.

No stress. You can return unworn items for a refund within [30] days and reorder the right size. Try them on indoors on a clean surface so they stay in returnable condition. See our Returns & Refunds Policy for details.

We accept Visa, Mastercard, American Express, PayPal. All available options are shown at checkout.

Absolutely. Our checkout is SSL-encrypted, and payments are processed by secure, trusted providers. We never see or store your full card details.

Check your junk or spam folder first. If it's not there, contact us with your name and the email address you used, and we'll track it down.

Contact us as soon as possible. If your order hasn't been packed yet, we'll do our best to update or cancel it. Once it's been dispatched, we can't make changes, but you can return it under our returns policy.

All orders are packed and dispatched from our warehouse in Sydney, New South Wales.

Most orders leave our warehouse within 1–2 business days of payment clearing. We dispatch Monday to Friday, excluding public holidays. During big sales and the lead-up to Christmas, it may take a little longer.

• Standard delivery: $10, or free on orders over $100
  
• Express delivery: $15

Standard delivery usually takes 1–3 business days to metro areas and 3–5 business days to regional areas after dispatch.

Yes, we ship to many countries worldwide. International standard delivery is $15 AUD and express is $20 AUD. Most parcels arrive within 5–10 business days after dispatch, depending on customs.

Possibly. Some countries charge duties, taxes or handling fees on imported goods. These are payable by you and aren't included in our prices. Some countries also have rules on importing wool and animal-fibre products, so it's worth checking before you order.

We'll email you a tracking link as soon as your order is dispatched. Please allow 24–48 hours for tracking to update. For some international orders, tracking may be limited once the parcel leaves Australia.

Check your tracking link first. If it's still not arrived after the estimated timeframe, contact us and we'll chase it up with the courier for you. If it's confirmed lost, we'll send a replacement or refund you.

For full details, see our Shipping Policy.

Yes. Unworn, unwashed items with original tags and packaging need be returned within 30 days of purchase. Return postage is paid by you, and original shipping isn't refundable.

Please contact us as soon as possible with your order number and clear photos. We'll arrange a repair, replacement or refund under the Australian Consumer Law and cover the return postage.

Return the original item for a refund and place a new order for the one you want. It's the fastest way to secure the item before stock runs out.

Once we've received and checked your return, refunds are processed within 5 business days to your original payment method. Your bank may take a few extra days to process it.

See our Returns & Refunds Policy for the full details.

Yes, most of our boots are designed for indoor and outdoor wear. Before you head out, treat them with a water and stain protector spray, and reapply it every few weeks.

Sheepskin is naturally water-resistant, not waterproof. Avoid puddles, heavy rain and snow, as soaking can stain the suede and stiffen the leather.

• Brush off dirt with a soft suede brush once they're completely dry.
  
• Spot-clean marks with a sheepskin cleaner and a damp sponge.
  
• Stuff them with paper towel and air-dry them naturally, away from heaters, sunlight and dryers.
  
• Never machine-wash, soak or tumble-dry sheepskin.

• Hand-wash in cool water with a wool wash, or use your machine's wool cycle if the care label allows it.
  
• Don't wring or twist. Gently press out excess water.
  
• Dry flat in the shade to keep its shape.
  
• Store folded, not hung, and keep it away from moths with cedar or lavender.

No. That's called pilling, and it's natural for wool, especially in areas of friction. Gently remove pills with a fabric comb or de-piller, and they'll reduce over time.